Orders & Payment
How do I place an order?
You can place an order by selecting the products you wish to purchase, adding them to your cart, and following the checkout process.
What payment methods do you accept?
We accept VISA, MasterCard, PayPal, and Cash on Delivery (COD) for orders.
Can I modify or cancel my order?
Orders can be modified or canceled within 2 hours of placing them by contacting our support team.
Do you provide invoices?
Yes, invoices are automatically generated and sent via email after your purchase.
Shipping & Delivery
How long does shipping take?
Shipping typically takes 3-7 business days within the EU.
Do you offer free shipping?
Yes, free shipping is available on orders above a certain value.
What if I'm not home for delivery?
You can reschedule delivery or pick up from the nearest courier office.
Can I track my order?
Yes, tracking information will be provided via email after shipment.
Returns & Refunds
What is your return policy?
You can return products within 14 days of delivery, provided they are in original condition.
How do I return an item?
Contact our support team to initiate a return and receive instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after receiving the returned item.
Can I exchange an item?
Yes, exchanges are possible if the requested product is available.
Product & Warranty
What warranty do you provide?
All products come with a 2-year warranty within the EU.
Are your products genuine?
Yes, all products are 100% genuine and sourced from authorized suppliers.
What if my product arrives damaged?
Contact us immediately, and we will replace or refund the item.
Do you provide technical support?
Yes, technical support is available via our customer service email and phone.
Account & Privacy
Do I need an account to shop?
No, you can shop as a guest, but creating an account offers faster checkout and tracking benefits.
How do you protect my data?
We use SSL encryption and strict privacy policies to protect your personal information.
Can I delete my account?
Yes, you can request account deletion by contacting support.
How do I unsubscribe from emails?
Click the unsubscribe link at the bottom of our emails or contact support.
Business Information
Who is Buildyt SRL?
Buildyt SRL is a registered EU business providing high-quality products and services.
Where are you located?
Strada Făget 5, Ploiești 100271, Romania
Do you have physical stores?
Currently, we operate online only and do not have physical stores.
How can I resolve disputes?
You can contact our support or use the EU ODR Platform for dispute resolution:
EC ODR Platform.