Frequently Asked Questions

Simply browse our collection, add the items you love to your cart, and proceed to checkout. You'll receive a confirmation call from our team to verify your order details and delivery address before we ship it out.

Yes! If your order hasn't been dispatched yet, you can modify or cancel it by contacting us at +40 783645952 or emailing support@buildyt.shop. Once dispatched, modifications are no longer possible.

Once your order is shipped, you will receive an SMS and/or email with a tracking number and a link to follow your delivery in real time. You can also contact our support team for an update at any time.

Standard delivery typically takes 3–7 business days depending on your location. Orders placed before 2:00 PM CET on business days are usually processed within 24 hours.

We offer free shipping on all orders. No minimum spend required — every order ships to your door at no extra cost.

We currently ship across most European countries including Italy, Germany, France, Spain, Portugal, Austria, and many more. If you're unsure whether we deliver to your area, feel free to contact us before ordering.

Our courier will attempt delivery up to 2 times. If both attempts are unsuccessful, the parcel will be held at the nearest pickup point for a limited period. You'll receive a notification with pickup details.

We offer a 30-day return policy from the date you receive your order. Items must be unused, in their original packaging, and in the same condition you received them. To initiate a return, please contact our support team.

Contact us via our contact form or call +40 783645952. Our team will provide you with a return shipping label and instructions. Once we receive and inspect the item, your refund will be processed.

Once we receive your returned item and confirm it meets our return conditions, refunds are typically processed within 5–10 business days. For cash-on-delivery orders, refunds are issued via bank transfer.

We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage. We will arrange a free replacement or a full refund — no questions asked.

We accept Cash on Delivery (COD) as our primary payment method. You pay directly to the courier when your order arrives at your door — simple and secure. In some regions, additional payment options may be available at checkout.

Absolutely. Cash on delivery means you don't share any financial information online. You only pay once you've received and inspected your order. It's one of the safest ways to shop.

Yes, a receipt is included with every delivery inside the package. If you need a separate digital invoice for business or tax purposes, contact us at support@buildyt.shop with your order details.

Yes, all products sold on buildyt.shop come with a manufacturer's warranty. The warranty period varies by product category — typically between 12 and 24 months. Warranty details are included with each product listing.

We make every effort to display product colors and details as accurately as possible. However, slight variations may occur due to screen settings and lighting conditions during photography. If you have any doubts, contact us before ordering.

We regularly restock popular items. If a product you're interested in is currently unavailable, reach out to our team and we'll let you know the estimated restocking date. You can also request to be notified when it's back.