At Buildyt SRL, your satisfaction is our priority. As an EU customer, you benefit from full consumer rights under EU Directive 2011/83/EU (Consumer Rights Directive), including the right to return products and receive refunds.
As an EU customer, you are legally entitled to:
Withdraw from your purchase within 14 days of delivery, no reason required
Return products within 14 days and receive a full refund, including original shipping costs
Benefit from a 2-year legal warranty on all products
Shop with full protection under European consumer law
Contact us within 14 days of delivery via email, phone, or live chat.
Weβll send you a prepaid return label within 24 hours.
Pack the item securely in its original packaging with all accessories.
Attach the label and return the package.
π Once we receive your return, your refund will be issued within 14 days.
You can return items if:
They are unused and in their original condition
All accessories, packaging, seals, and labels are intact
The return is requested within 14 days of delivery
For health, safety, and legal reasons, the following cannot be returned:
Personalized or custom-made items
Products damaged through misuse or normal wear
Items with broken hygiene seals (e.g., health products)
Digital products, downloads, or software keys
β οΈ You may test products to check their nature and function. However, excessive handling that lowers value may reduce the refund.
Refunds are always made via your original payment method:
Credit/Debit Card β 5β10 business days
PayPal β 1β3 business days
Bank Transfer β 3β7 business days
Cash on Delivery β 7β14 business days (via bank transfer)
Refunds include:
βοΈ Product price
βοΈ Original shipping costs (if applicable)
βοΈ Taxes and fees
Return shipping is free for EU customers when using our prepaid label.
If your product arrives damaged or defective:
Report the issue within 48 hours of delivery
Provide photos of the damage/defect
Choose between:
β Replacement (with express shipping)
β Full refund
We arrange free pickup and replacement shipping at no cost.
Every product is carefully inspected before shipping. If any issue arises, we promise to resolve it quickly and without hassle.
All Buildyt SRL products are covered by a 2-year EU legal warranty, which includes:
Manufacturing defects
Products not matching description
Items not performing as expected
Quality or durability issues
Some products may also carry additional manufacturer warranties. Check product details for more info.
π To claim warranty, email support@buildyt.shop with your order number and details.
Need a different size, color, or model?
Exchanges are available within 14 days
Free shipping both ways
Only pay the price difference if applicable
Requests are processed same day
Buildyt SRL
VAT: RO10854992874
Address: Strada FΔget 5, PloieΘti 100271, Romania
Phone: +40 268332906
Email: support@buildyt.shop
Contact us to begin a return, refund, or exchange:
π§ Email: support@buildyt.shop
π Phone: +40 268332906 (MonβFri, 9 AMβ6 PM)
π¬ Live Chat: Available on our website
Our customer service team is here to make returns, refunds, and warranty claims simple and stress-free. If you have any questions, donβt hesitate to reach out.