Product Warranty
Comprehensive warranty protection for your peace of mind
Your Warranty Protection
🛡️ 2-Year EU Legal Warranty – All products include mandatory 2-year legal warranty under EU law covering defects and quality issues
🏭 Manufacturer Warranty – Additional manufacturer warranty on most products with extended coverage and specialized support
💯 Quality Guarantee – 100% genuine products with quality inspection before shipping and hassle-free warranty claims
EU Consumer Protection
As an EU-registered business (VAT: RO10854992874), Buildyt SRL provides full European consumer protection.
Your warranty rights are protected by law and cannot be waived.
EU Legal Warranty (2 Years)
- Manufacturing defects and quality issues
- Products not matching the description
- Failure to perform as reasonably expected
- Durability issues that develop over time
- Software and firmware problems
- Compatibility issues as described
What's Covered & What's Not
✓ Covered
- Manufacturing defects
- Component failures under normal use
- Software bugs and firmware issues
- Performance not meeting specifications
- Premature wear under normal conditions
✗ Not Covered
- Physical damage (drops, liquids)
- Misuse or negligent handling
- Normal wear & tear
- Unauthorized repairs
- Power surge or environmental damage
- Consumables (batteries, accessories)
How to Make a Warranty Claim
- Contact Us: Email us at support@buildyt.shop
- Provide Info: Photos/videos of issue + order details
- Get Resolution: Repair, replacement, or refund arranged within 48h of claim approval
Submit a Warranty Claim
Warranty Resolution Options
- Product Replacement: Free replacement with identical or equivalent product
- Product Repair: Authorized service center repair with original parts
- Full Refund: Refund processed within 14 days if repair/replacement not possible